Frequently Asked Questions
How Do I Place An Order?
Placing an order is easy! Just select what products you desire, add to your cart, pay for the item via paypal or credit card and magical fairies will deliver the beautiful unpaper towels to your door. (O.K. not really it will probably be a person dressed in blue or brown or something else very unfairy like delivering the package.) ;)
Payment and Shipping
I mail all items priority mail through USPS. When you check out shipping costs will apply. Shipping is set as actual shipping that USPS charges to mail a roll of Unpapertowels. If there is a major difference between the estimate on the website and what is charged from USPS I will notify you. If you over paid, a refund will be sent.
Shipping is only available the United States and Canada.
LOCAL to the Asheville area?
Send me an email, pick up your roll of Unpaper Towels for free and ask about my locals discount!
Secure Ordering & Payment Options
There are 2 secure payment methods. You can use paypal with your registered account or as a guest. Or you can input your credit/debit card info in directly. Locals are always welcome to pay with a check or cash. Just message me directly if that is your preferred method to pay.
Time for Packages to Arrive
I do my best to get your order out in a timely manner. Due to the nature of the product your item may be made to order, thus taking more time for me to deliver to you. Please allow up to 2 weeks for delivery. Please feel free to email if you are worried about on time delivery.
Do you pre-wash these?
Yes. Everything is washed before any sewing happens. You gotta have clean stuff, right? It also makes it so that there is no shrinkage once you get it home. No one likes shrinkage...
What size are the towels?
Each towel is 11 inches by 11 inches... give or take a mm or 2 unless otherwise noted.
How many towels are on a roll?
Most rolls have 12. Some have 9. I try to mark this clearly if there are 9 instead of 12. I know sometimes we get so excited about the pattern that the number of towels might be overlooked. They are so cute, who wants to read the fine print? ;)
Returns & Refunds
If for some reason you are unhappy with your product or you just decide for any reason you don't want your wonderful purchase anymore you are more than welcome to return your item within 14 days for a refund of the product. I am unable to refund for any shipping costs.